Returns and exchanges

  • POLICY

    Tribu By Twiga offers returns for store credits or exchange free of charge*. You must request your exchange or return within 7 days from delivery of your order. You can only exchange your item or return it for store credits. Store credits will be issued within 2 to 3 business days upon receiving the returned items.

  • CONDITIONS

    We will only exchange when items are unused, with sanitary stickers (applicable for swimwear only) and original tags in place. Please take care to preserve any other product packaging. There will be no exchange on hats and jewelry. Returns that include any of the items that are not subject to return or exchange, that have not the required labels, sanitary stickers or is damaged or soiled, will not be accepted and will be returned to the customer and/or refund will be refused. Please try bikini bottoms and one-pieces on over your underwear.

  • DAMAGED OR INCOMPLETE ITEMS

    Contact us as soon as possible, within 7 days from delivery of your order, on [email protected] or +393473996960 if any of your items have been delivered without tags or sanitary labels in place, your product(s) has a manufacturing defect, goods are damaged, or the order was not correctly fulfilled.

  • HOW TO REQUEST A RETURN OR EXCHANGE

    Items can be returned or exchanged by contacting us through [email protected] or +393473996960. Please mention your order number, name and the item(s) you wish to return or exchange. We will reply you within 24 to 48 hours. Please note we only accept returns or exchanges within 7 days from delivery of your order.

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